Order cancellations
To cancel an order, email support@tempusgear.co as soon as possible. Once fulfilment has begun, we may be unable to cancel it. We cannot guarantee that an email will be seen before fulfilment starts.
Tempus Gear Support
Return & Refund Policy
We stand behind the quality of every Tempus Gear product and offer replacements for eligible manufacturing defects.
14-day replacement cover
Damaged or defective products
If your product arrives with a manufacturing defect, you may request a full replacement within 14 days of receiving it. Photographic evidence is required so our team can assess and process your request.
How to request a replacement
- 1
Email support@tempusgear.co within 14 days of receiving your order.
- 2
Include your order number and clear photographic evidence of the manufacturing defect.
- 3
Wait for our Support Team to review your request and provide return instructions.
- 4
If a return is requested, include all original accessories and use a tracked delivery service.
Replacement eligibility
Replacements are available only for products with confirmed manufacturing defects reported within 14 days of delivery.
We cannot process a replacement without photographic evidence, or after the 14-day period has passed.
Products that have been opened or used cannot be accepted for a return based on personal preference, as they can no longer be resold as new.
Returning an approved item
Please include all original accessories and your order number in the return package. Use a tracked delivery service and provide us with a valid tracking number.
Tempus Gear cannot accept responsibility for a return that does not reach us. We reserve the right to apply a restocking fee where appropriate.
Before fulfilment
Cancellation & modification policy
Order modifications
To change an order, email support@tempusgear.co promptly. Once fulfilment has begun, we may be unable to make changes. We cannot guarantee that an email will be seen before fulfilment starts.
