Frequently Asked Questions

Standard shipping within the UAE arrives in 2-4 business days. International orders typically take 7-14 business days depending on destination and customs clearance.

Yes, we ship to over 30 countries worldwide. International shipping rates and delivery estimates are calculated at checkout based on your destination.

Once your order ships, you'll receive an email with a tracking number. You can also enter your order number on our Track Order page anytime to see live status updates.

Orders can be modified or cancelled within 2 hours of placement. After that, we begin processing and may not be able to make changes. Contact support immediately if you need help.

Yes, Cash on Delivery is available for all UAE orders. Select the COD option at checkout. A small handling fee may apply.

We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and Cash on Delivery for UAE orders.

Yes. Our Farm Guard cameras use a 4G SIM slot, so they work anywhere with cellular coverage — no WiFi, no power, no problem. Pair them with Property Link Pro if you also need long-range WiFi on your property.

In normal sunlight conditions, the battery never runs out — the solar panel keeps it topped up. Even with a full week of cloudy weather, our cameras retain over 80% charge based on real customer field data.

Most customers install in under 15 minutes with the included mounting kit. You'll find a step-by-step video guide on each product page, and our support team can walk you through it if needed.

Yes. All our outdoor units are IP66-rated for full dust and heavy rain protection. They've been tested from -20°C (-4°F) to +60°C (140°F) — built for desert heat and harsh winters alike.

Up to 25 meters (about 82 feet) of clear night vision using built-in infrared LEDs. The camera switches automatically between day and night mode based on ambient light.

Up to 3 kilometers (about 1.9 miles) of long-range WiFi coverage between units in line-of-sight conditions. Perfect for connecting a remote gate, barn, or outbuilding to your main internet.

We offer a 30-day satisfaction guarantee. If the product isn't right for you, return it in original condition for a full refund. Return shipping is free for UAE customers.

Yes — every product includes a 2-year manufacturer warranty covering defects in materials and workmanship. Solar panels are covered for 5 years.

Contact our support team with your order number and a short description of the issue. We troubleshoot most problems remotely within 24 hours, and ship replacement units fast if needed.

No, you can checkout as a guest. But creating an account lets you track orders, save addresses, and access exclusive subscriber-only discounts.

The fastest way is our Contact page or WhatsApp. Our team responds within 4 hours during business days, and we have a dedicated agricultural support specialist for ranch and farm customers.

Yes. For orders of 5 units or more, contact our team for volume pricing. We work with ranches, farms, security installers, and municipal customers across the region.